Non-Crisis Phone Line: Seneca Warn Line
Seneca Warm Line
Manitoba's 24/7 Peer-Led Support
Struggling? Need to talk? The Seneca Warm Line is here. Manitoba's only 24/7 peer-led warm line provides compassionate, non-crisis support from trained Peer Responders with lived experience. We're available every day, all day.
Local Number
Toll-Free Number
We Support
- Low-income Manitobans
- Indigenous community members
- Newcomers to Canada
- 2SLGBTQ+ individuals
- Anyone experiencing loneliness, isolation, anxiety, mental health challenges
- Populations often underserved by traditional mental health systems
How We Help
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What is a Warm Line?
A warm line fills the gap between isolation and crisis. Many community members don't need emergency intervention — they need early, human connection. By offering accessible, stigma-free support, the Warm Line helps prevent escalation to crisis lines, emergency departments, and hospitalization.
Common Reasons for Calling
- Loneliness and isolation (45% of callers)
- Anxiety and fear (32% of callers)
- General support and connection
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“
The Seneca Warm Line, and its caring Peer Responders, are my first defense in preventing my circumstances from escalating into a crisis.
“
Why Our Peer Responders Are Different
Our Peer Supports have lived experience of:
- Mental health conditions: Anxiety, Depression, Schizophrenia, OCD, PTSD, Panic Disorders, Eating Disorders
- Addictions and Substance Use Disorders
- Poverty, Homelessness, Unemployment
- Family disruption, divorce, estrangement
- Discrimination, racism, prejudice
- Loss of self, wellness, hope, empowerment
Training & Certification
- Applied Suicide Intervention Skills Training (ASIST/START)
- Non-Violent Crisis Intervention (NVCI)
- Trauma-Informed Care Practices
- Fundamentals of Addiction
- Cultural Awareness and Competency
- Guidelines for the Practice of Peer Support (Mental Health Commission of Canada)
- Personal Health Information Act (PHIA) and FIPPA compliance
Funding
Sara Riel would like to extend our appreciation to The Winnipeg Foundation, RCN and WRHA for their generous support of the Seneca Warm Line.
Our Impact (2025-26)
Prevention in action: cost-effective, community-based mental health infrastructure that supports people before they reach crisis.
Calls Answered
%
First Time Callers
%
of concerns resolved or meaningfully addressed during calls
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